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To view Kauffman Center's inclement weather policy, please click here.

About

At the Kauffman Center for the Performing Arts, everyone can have an opportunity to experience excellence.

FAQ

The following are frequently asked questions about the Kauffman Center. If you have a question that is not answered here, please contact us by phone at (816) 994-7222 or by email at .


+How do I get to the Kauffman Center?

  • From I-35 North, exit at West Pennway. Travel one block east to Washington. Turn left (north) onto 17th Street, and then turn right (east) to Kauffman Center.
  • From I-70 West, exit at either 13th Street or Locust/Truman. Travel west to Baltimore Street, and then turn right onto 17th Street. Continue west on 17th to the Kauffman Center.
  • From I-35 South, exit at 20th street. Travel east to Broadway, and then turn left, traveling north to Kauffman Center. Turn right on 17th.
  • From I-670, exit to I-35 south and follow the directions above.

+Where do I park?

The adjacent city-owned Arts District Garage has 1,000 spaces and is convenient, secure and well-lit. Parking for events is $8. Easy valet parking is also available at most performances for $18. Patrons are encouraged to arrive early, especially when events are taking place in both performance halls. [back to top]


+How do you accommodate guest with disabilities?

The Kauffman Center is dedicated to providing an accessible and enjoyable experience to all patrons. The Arts District Garage and the Kauffman Center have wide pathways and elevators for guests in wheelchairs. Both performance halls have seating areas reserved for patrons using wheelchairs in varying locations and at several ticket price levels. Each wheelchair position also has a companion seat available. Assisted listening devices are available for checkout at our gift shop prior to each performance. For more information, please visit kauffmancenter.org/accessibility or call our box office at (816) 994-7222.


+Are the operas translated?

Muriel Kauffman Theatre features the Figaro Simultext Seatback System, which can display subtitles in various languages directly in front of each seat.  Currently the Lyric Opera is translating its performances in English only.


+What is the dress code?

Patrons arrive in all styles of dress. Some performances can be a bit dressier than others, but business casual is usually a safe bet. If you have questions about a specific performance, feel free to inquire at our box office.


+Are children allowed?

There are a number of youth performances that are designed specifically for children.  For other performances, participation works best when children are at an age that they can sit quietly and avoid disturbing the other patrons. Those with children should keep in mind that, for most productions, patrons who must leave the performance venue for any reason during a show cannot re-enter the hall until an approved break or intermission.

All children must hold a ticket, regardless of age.  Some performance companies who use our performing spaces do have age restrictions and it might be a good idea to check on their individual policies.


+What if there is inclement weather?

Performances are rarely cancelled due to inclement weather. In the case of snow or ice, you can count on all Kauffman Center sidewalks, driveways and entry points to be clear and accessible.

It is possible that a tour, school program or community event might be cancelled due to bad weather. In the unlikely event of a cancellation, the Kauffman Center will post a voicemail recording on its main box office line:  (816) 994-7222.


+Is there a ticket exchange policy?

For single ticket purchases all sales are final. There are no refunds, exchanges or cancellations.

For season ticket holders exchanges are allowed, and are done by the presenting organization. Policies and procedures for those exchanges vary by organization. For exact requirements you should check with the specific box office of the presenting organization.


+What if I'm late to the performance?

The ability to seat latecomers varies depending on the performance. For musical performances, latecomers can sometimes be seated between pieces.  Patrons who arrive late for the opera are generally not seated until intermission. So be sure to get to the Kauffman Center with plenty of time to find your seat and get comfortable.


+Is there a coat check?

Yes, coat check is located to the east of the box office on Level 2 and is open during the fall and winter months. Coat check closes during the warmer seasons. Please call the box office at 816-994-7222 if you have any questions or concerns about the availability of the coat check.


+Do you have a lost and found?

Found items are immediately taken to the Security Console located at the Stage and Performers Entrance near the north entry. Kauffman Center Security will make every effort to identify and contact the owners of lost items. Items unclaimed after 90 days will be donated to a local charity. Cash and items of significant value left over 90 days will be treated as a donation to the Kauffman Center for the Performing Arts. To inquire about a lost item, contact Kauffman Center Security at (816) 994-7244.


+May I smoke there?

There are designated smoking areas outside both the north and south entrances. Please be considerate and deposit your cigarettes in the smokers’ poles after use.


+May I use my cell phone, iPad or beeper?

Please turn off cell phones, pagers and all other electronic devices before entering a performance hall. Noises such as a cell phone ringing or vibrating are very distracting to musicians and your fellow audience members. Texting is also distracting, so please do not text during a performance.


+May I take photos or record anything?

Taking photos during performances is prohibited unless otherwise stated. Patrons are welcome to take personal pictures in the lobby and in the performance venues before the performance begins. Professional photography is subject to a request and approval process. More information on our photography policy can be found here.


+Can I buy souvenirs?

Yes! We have a wonderful gift shop fully stocked with all kinds of Kauffman Center souvenirs and gifts. It is located in Brandmeyer Great Hall and is open on performance days and evenings for your convenience.


+Can I buy a gift certificate?

Gift cards are available in any denomination and can be purchased at the Kauffman Center box office. Please visit the box office in person or contact them by phone at (816) 994-7222.


+Where are the restrooms and water fountains?

Restrooms can be found on every level of the Kauffman Center.  Ask a house manager or usher for directions to the most convenient location. Most restrooms also have water fountains nearby.


+What if there is an emergency?

The Kauffman Center places the highest priority on the comfort and safety of its patrons. The Kauffman Center provides 24 hour security and video surveillance services, plus EMT medical services at most events. Staff and ushers are trained to provide direction and support if emergency egress or severe weather refuge is required. If you have questions regarding emergency procedures, please see our House Manager for detailed information.


+Does the Kauffman Center offer tours?

Public and private tours, approximately 60 minutes in length, are available with advance reservations. Each tour is led by a trained guide and strives to give attendees a full experience. However, due to our active performance and rehearsal schedule, we cannot guarantee that every tour will visit both performance halls. For details and pricing information, visit kauffmancenter.org/tours.


+Can I rent the facility for my special event?

Kauffman Center has a variety of extraordinary and unique spaces that would make any private event unforgettable. Whether a wedding reception or corporate event, our team will work with you to identify the ideal space for you and your guests’ needs. Contact events@kauffmancenter.org to make your next event the talk of the town.


+What if I have other questions?

Feel free to contact us at (816) 994-7222 or email contact@kauffmancenter.org. For questions on ticket orders, please email orders@kauffmancenter.org.


+How can I get more involved?

Volunteers are at the heart of making the Kauffman Center thrive. Whether greeting daily visitors, ushering at a performance, staffing the gift shop or working in the office, volunteers demonstrate spirit, giving and energy each and every day. If you are interested in becoming involved, you’ll find a variety of activities to match your skills and schedule. Learn more online at kauffmancenter.org/volunteer.