Reports to: Senior Director of Patron Services
Type: Full-Time
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The Kauffman Center for the Performing Arts is seeking a Ticketing Services Manager to play an integral role in enriching the lives of everyone in the community through extraordinary and diverse performing arts experiences.
Reporting to the Senior Director of Patron Services, the Ticketing Services Manager oversees the day-to-day operations of the Ticketing Services Department. This position will ensure a hospitable, smooth, and efficient operation, maintaining a cohesive culture based on the Kauffman Center’s Organizational Values. This role maintains strong relationships and reports to many stakeholders both internally and externally. They will be responsible for troubleshooting using creative problem solving from both a technical and management perspective. The Ticketing Services Manager is adept at leading and motivating a team of up to 11 full and part-time ticketing employees with the goal of providing exceptional customer experiences. This highly visible role interacts with sponsors, vendors, clients, patrons, Resident Arts Organizations (Kansas City Ballet, Kansas City Symphony, Lyric Opera of Kansas City) and various community arts organizations. This position leads by example and requires flexibility in scheduling.
APPLICANT INSTRUCTIONS
Please submit a cover letter addressing how you meet the required qualifications, your salary requirements, and a resume to hr@kauffmancenter.org. Incomplete applications will not be considered.