Volunteer Information

 

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Kauffman Center volunteers have the opportunity to share their skills and love of the arts as they connect with people of all ages and backgrounds. They do this in a fascinating environment, interacting with great people and knowing that they are helping to create unique experiences that will surprise, delight, entertain, and educate tens of thousands of people each year.

  • Volunteers must be 18 years of age or older.
  • Since the majority of the volunteer positions involve working with guests of all ages, applicants should be comfortable working with people, be committed to working in a team environment and able to treat team members and guests with dignity and respect.
  • Volunteers give permission to for their photo to be used for publication and other Kauffman Center related purposes. 

 To apply, complete the online volunteer application. Then:

  • The Volunteer Coordinator will schedule a personal interview.
  • A background check is required for acceptance into the program. Therefore, applicants should bring a driver’s license or photo ID to the interview.
  • Once accepted into the program, volunteers must participate in a basic volunteer training workshop and can participate in several more advanced skill development sessions.

Due to the volume of applications and available positions, we regret that not all applicants will be selected to participate. If you have questions about the program or application process, please email .

Volunteer Job Descriptions
Please read the volunteer job descriptions below carefully and check any and all of the jobs for which you would like to volunteer on the form that follows. 

Regular Daytime Positions
Volunteer greeters and gift shop attendants work on days that the Kauffman Center is open to the public. The Kauffman Center is closed Thanksgiving Day, Christmas Day and New Years Day, but is regularly open: 

  • Monday – Thursday 10:00 a.m. to 6 p.m.
  • Friday 10:00 a.m. to 5 p.m. 
  • Summer hours may vary

Two-hour daytime shifts are scheduled through the Volunteer Coordinator. Daytime greeters generally work in Brandmeyer Great Hall to welcome guests, groups and tours to the Kauffman Center. They also provide general information, directions and help with other issues as they arise. They may be assigned to other areas of the building as the day’s activities require.

 Performance and Event Positions
A large number of volunteers are needed to staff the Kauffman Center when a performance or event is taking place.  This can occur during the day (as with matinees) or evenings, weekdays or weekends. 

The Volunteer Coordinator regularly sends out requests for volunteers and individuals can sign up for dates and times that work best in their schedules.  Most often volunteers staff the facility for arts performances held in Helzberg Hall or the Muriel Kauffman Theatre. Occasionally volunteers are needed for luncheons, dinners, lectures or business conferences that take place.  Before a performance or event you will be assigned a position like those described below.  You can specify a role that meets your interests and abilities and we’ll do our best to position you there. 

Note:  Performance and event positions require a great deal of walking and standing.

Greeters
Responsibilities 

  • Welcome guests, groups and tours to Kauffman Center.
  • Provide general information and directions.
  • Help with other problems or questions as they arise.
  • Direct event patrons to the appropriate floor and entrance; assist with late arrivals.
  • Assist visitors with special needs.
  • May be called upon to meet buses at the Plaza entrance, welcome the bus passengers to Kauffman Center, lead the bus passengers to their appropriate queuing or waiting area and give instructions.

Expectations 

  • For events, generally arrive an hour and a half before curtain time and remain until the audience has left Kauffman Center (or at a time designated by the house manager).
  • Be knowledgeable about the facility and the upcoming performance:  length of performance, intermission, food and beverage service, valet, etc. 
  • Be familiar with bus parking locations and other information that patrons and bus drivers may need.

 Ushers
Responsibilties

  • Welcome guests to the Kauffman Center and the performance.
  • Check tickets to ensure the guest is here for the correct performance and enters correct theater entrance.
  • Distribute programs and any other collateral materials as directed.
  • Escort and/or direct the guest to his/her seat.
  • Address any seating issues or concerns.
  • Monitor doors pre-performance until house manager opens the house to patrons.
  • Perform pre-event and post-event walk through of assigned section of the performance hall to ensure seats are clean and lint free, aisles are clean, seats are up, transfer seats are operational, row lights are on, etc.  
  • Monitor the doors after the performance has started to assist late arrivals.
  • Prepare exits for intermission and re-entry for the second act.
  • Assist with wheelchair service, infrared hearing devices, etc, as needed.
  • Keep any queuing lines orderly and moving smoothly.

Expectations 

  • Arrive an hour and a half before show time and remain until the audience has left Kauffman Center (or at a time designated by the Volunteer Coordinator).
  • Be knowledgeable about the facility and the upcoming performance:  length of performance, intermission, food and beverage service, valet, etc.  

Gift Shop Attendant (requires special training)

  • Assist guests in finding the item(s), monitor traffic flow, and answer questions
  • Act as cashier (cash handling, processing credit cards, gift cards) using a touch screen point-of-sale system.
  • Inspect retail item in front of guest.  Item should be clean, intact and meet guest expectations.
  • Explain and/or demonstrate the retail product.
  • Handle transactions in a timely and professional manner.
  • Ensure that merchandise is restocked and store is clean.
  • Perform closing duties and prepare for next business day.

Tour Guides (requires special training)
Please see Tour Guide application below or click here for a printable application.

  • Welcome guests, groups and tours to Kauffman Center.
  • Lead regularly scheduled and special event tours.

Expectations 

  • Complete training and qualification process for acceptance into the tour guide program.
  • Be knowledgeable on Kauffman Center programs and facility.
  • Be comfortable working with people of all ages.
  • Be 18 years of age or older.
  • Tour Guides should be hospitable, articulate, interactive and adaptable.
  • Tour Guides may be called upon to meet buses at the Plaza entrance, welcome the bus passengers to Kauffman Center and give instructions.
  • Tour Guides will perform other duties as assigned. 

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