Accessibility
The Kauffman Center’s promise to bring artists and audiences together is reflected in many ways, including accessibility for those who may need auditory, visual or mobility assistance.
We are dedicated to providing an accessible and enjoyable experience to all patrons. The Kauffman Center meets all Americans with Disability Act requirements. However, we strive to do more than simply be an accessible facility.
That means creating more accessible parking than is required and having easy elevator access to Brandmeyer Great Hall. Muriel Kauffman Theatre and Helzberg Hall have numerous accessible seating options for our patrons.
We want to be a welcoming facility for all and hope to make your experience one to remember. Please let us know what we can do to improve your experience.
Patron Access to Seating
All performances at the Kauffman Center are accessible to people who require assistance. Within both halls, there is a great deal of seating that does not require any stair use at all. If you purchase a wheelchair-designated seat, the seat will be removed to make space for your wheelchair. Companion seats are also available adjacent or nearby.
The Kauffman Center has elevator access to all levels except the Upper Grand Tier (level 7) in Helzberg Hall. Accessible seating for patrons using wheelchairs and walkers is available in all areas of Helzberg Hall except the Grand Tier sections.
We suggest that you call the Kauffman Center Box Office at (816) 994-7222 to determine your best and most accessible seating options.
Accessible Parking and Drop-off Lanes
Handicapped parking slots in the Arts District Garage are close to building access points, and are available on a first-come, first-served basis. Event parking is $8, per car. Valet parking is also available on the south private drive for $18 cash.
Two drop-off areas allow guests to easily access the Center:
- The north side of the Kauffman Center, accessed from 16th Street
- The private drive on the south side of the Kauffman Center, accessed from Broadway
Wheelchairs
Complimentary wheelchairs and assistance is available by speaking to one of our volunteer greeters or ticket-takers at any of our exterior doors. Wheelchair assistance is available before a performance, during intermission and after a performance. Remaining in a borrowed wheelchair during your entire visit is not available at this time. In addition, Kauffman Center staff and volunteers are unable to lift, carry or otherwise physically assist with transferring a patron from a wheelchair to a seat. This responsibility is that of the companion(s) also in attendance. Please call our box office at 816-994-7222 for more information.
Public Elevator Access
Several elevators in Brandmeyer Great Hall make the Center fully accessible except the Upper Grand Tier (level 7) in Helzberg Hall.
Restrooms
Kauffman Center restrooms fully comply with disability requirements of both the City of Kansas City, Missouri and the ADA. This includes access to restroom doors, to sinks, and into stalls. There are also plenty of restrooms; the Kauffman Center contains a total of 196 public restroom stalls.
Braille and Tactile Signage
Kauffman Center signage conforms to ADA standards; major support and life-safety spaces such as stairs and restrooms are identified with tactile and Braille signs. Elevator panels and jambs provide raised letters and Braille text as well.
Assisted Listening Devices
Assisted listening device headphones are available for use by hearing-impaired patrons during all performances. These may be requested at the Gift Shop on Level 4. There is no charge for use of these devices; however, a driver’s license or credit card is required and will be held until the equipment is returned.
Accommodations for Nursing Mothers
The Kauffman Center for the Performing Arts supports nursing mothers by providing a dedicated space to express milk. The room has comfortable seating, an electrical wall outlet and a monitor to view the performance. You may reserve this room in advance by calling our box office at 816-994-7222. However, access to this room is also available without prior reservations by speaking to a staff member or volunteer during your visit.
Additional Questions
Kauffman Center is committed to providing assistance to those with disabilities. If you have questions or concerns, please call the Box Office at (816) 994-7222 or email boxoffice@kauffmancenter.org. If you are hearing impaired or hard of hearing, you can get help with telephone access by using the free relay service – 711.