Health and Safety Updates
COVID-19 Warning:
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness and death. By visiting the Kauffman Center, and/or attending performances, concerts, events or other activities, you voluntarily assume all risks related to exposure of COVID-19. All visitors must follow the Kauffman Center health and safety protocols. Please do your part to keep yourself and others safe.
If you have symptoms of COVID-19, or simply do not feel well, please stay home.
By entering the Kauffman Center, you agree to our COVID-19 Waiver.
Special Note: Face masks are required during the entirety of your visit. For a description of approved face coverings and for more information, please see below.
To learn more about changes to events and performances produced by the Kauffman Center, community arts organizations, and renters, visit kauffmancenter.org/event-updates.
Sanitization & Cleaning
- Attention to thorough cleaning and sanitizing (especially high-touch surfaces) before, during and after events. Electro-static sprayers will be used in the venues after each performance.
- Fresh air exchange has been increased by an average of 50 percent throughout the building, and high-efficiency MERV-14 filters are standard in all air handling equipment.
- High-volume, low-pressure air circulation system reduces the potential spread of aerosol droplets.
- Touchless hand sanitizer stations will be available throughout the building.
Face Coverings
- Face masks are required at all times—when you arrive, moving/standing/sitting throughout the building, at your seats, in restrooms and as you leave.
- Everyone entering the Kauffman Center must wear a mask, regardless of age or medically granted exceptions. Entry into the building will be denied to anyone who cannot or will not wear a mask that covers the nose and mouth.
- You may briefly take off your face covering when actively eating or drinking.
- Face mask best practices:
- 2+ layers of breathable material.
- Fully covers nose and mouth and secures under chin.
- Fits snugly against sides of face.
- Is secured with ear loops or bands behind head and should stay in place without frequent readjusting.
- Prohibited face coverings:
- Bandana-style masks (do not fit securely around mouth or under chin).
- Neck gaiters (do not fit securely around mouth or under chin).
- Masks with exhalation valves/vents (do not prevent water droplets from being expelled).
Safe Spacing
- We encourage safe spacing throughout the building and remaining aware of those around you.
- Follow signage and any floor markers that may be visible.
- Acrylic barriers are being used in areas where social distancing is not always possible (i.e., box office, ticket-taking portals, etc.)
- Our team will help oversee compliance of mask-wearing and other appropriate protocols throughout your visit. Please follow their guidance.
Security
- A contactless security screening will be conducted. To minimize lines, please leave unnecessary items at home. Large items (i.e., backpacks, computer bags, tote bags, large purses, etc.) are also discouraged. For more information, visit the Kauffman Center’s Security Screening Policy.
Minimizing Contact
- Touchless hand sanitizer stations will be available throughout the building.
- Many doors have electronic openings. Foot openers have been installed on many others.
- Ticket-taking will be contactless. Our ticket-takers will not touch your paper ticket or electronic device. To expediate scanning of tickets, please ensure barcodes are visible. For electronic tickets, barcodes should be large enough to scan, the device should have a well-lit background and if you have multiple tickets, be prepared to scroll for the ticket-taker.
- We encourage cashless transactions using a credit card (MasterCard, Visa, American Express or Discover).
Services & Amenities
- The following services and amenities may not be available: Coat Check, Gift Shop, The Dining Experience restaurant, Bar Service, Valet, Serenity Rooms, and program availability/distribution.
- Our staff and support teams are required to wash their hands frequently and wear face masks at all times—plus, they have been trained on safety measures.
- Our valet team (if service is available) will wear masks and use hand sanitizer before and after entering vehicles.
- Our food & beverage team (if service is available) will be required to wear masks and gloves.
- Assistive Listening Devices are available. Please ask a Kauffman Center usher or staff member for assistance.
- Drinking fountains will not be available. You are allowed to bring in one, unopened bottle of water (12oz. or smaller). Reusable containers are not allowed inside the Center. As a reminder, all food and beverage should be enjoyed outside Muriel Kauffman Theatre and Helzberg Hall.
We encourage you to check back on this webpage prior to your visit, as processes and protocols are subject to change over time.
For questions, please email or call the Kauffman Center Box Office at 816.994.7222 during regular business hours.