Health and Safety Updates

• Attention to thorough cleaning and sanitizing (especially high-touch surfaces) before, during and after events.  Electro-static sprayers will be used in the venues after each performance.
• Airflow will be increased throughout the building and high-efficiency filters are being used.
• Touchless hand sanitizer stations will be available throughout the building.

Face masks are required during the entirety of your visit, including when you arrive, as you move through the building, in your seat, in the restroom and as you leave.

• Everyone entering the Kauffman Center must wear a mask, regardless of age or medically granted exceptions.  Entry into the building will be denied to anyone who cannot or will not wear a mask that covers the nose and mouth.
• You may briefly take off your face covering when actively eating or drinking.

Face mask best practices:

• 2+ layers of breathable material.
• Fully covers nose and mouth and secures under chin.
• Fits snugly against sides of face.
• Is secured with ear loops or bands behind head and should stay in place without frequent readjusting.

Prohibited face coverings:

• Bandana-style masks (do not fit securely around mouth or under chin).
• Neck gaiters (do not fit securely around mouth or under chin).
• Masks with exhalation valves/vents (do not prevent water droplets from being expelled).
• Face shields (do not fit securely around mouth or under chin but can be used in addition to a securely fitting mask).

• Be aware of those around you and practice social distancing of 6+ feet throughout the building.
• Follow signage and any floor markers—especially in areas like lobby spaces, elevators/escalators and restrooms.
• All exterior doors to the building and venue doors will open one hour prior to curtain. We highly encourage you to proceed directly to your seat.
• Seating in Muriel Kauffman Theatre and Helzberg Hall will be reduced to approximately 20% – 25% of capacities to allow for 6+ feet of space between groups.
• Lobby furniture has been reduced to allow for more space.
• Acrylic barriers are being used in areas where social distancing is not always possible (i.e., box office, ticket-taking portals, etc.)
• Post-Performance: Stay in your seat and wait for dismissal instructions from the stage and/or ushers.  Follow the designated route for social distancing as you leave.  Please be patient as exiting safely will likely take a little longer than usual.
• Our team will help oversee social distancing and other protocols throughout your visit. Please follow their guidance.

If you have symptoms of COVID-19 or simply do not feel well, please stay home.

• As you enter the building a contactless temperature check will be conducted. Any temperature under 100.4° is acceptable.
• A contactless security screening will be conducted. To minimize lines, please leave unnecessary items at home. Large items (i.e., backpacks, computer bags, tote bags, large purses, etc.) are also discouraged.  For more information, see the Kauffman Center’s Security Screening Policy.

• Touchless hand sanitizer stations will be available throughout the building.
• Many doors have electronic openings. Foot openers have been installed on most others.
• Ticket-taking will be contactless. Our ticket-takers will not touch your paper ticket or electronic device.  To expediate scanning of tickets, please ensure barcodes are visible.  For electronic tickets, barcodes should be large enough to scan, the device should have a well-lit background and if you have multiple tickets, be prepared to scroll for the ticket-taker.
• We encourage cashless transactions using a credit card (MasterCard, Visa, American Express or Discover).

• At this time, the following services and amenities are not available: Coat Check, Gift Shop, The Dining Experience restaurant, Bar Service, Valet, Serenity Rooms, and program availability/distribution. Our staff and support teams are required to have their temperatures checked, wash their hands frequently and wear face masks at all times—plus, they have been trained on safety measures.
  • Our valet team (if service is available) will wear masks and use hand sanitizer before and after entering vehicles.
  • Our food & beverage team (if service is available) will be required to wear masks and gloves.
• Assistive Listening Devices are available. Please ask a Kauffman Center usher or staff member for assistance.
• Drinking fountains will not be available. You are allowed to bring in one, unopened bottle of water (12oz. or smaller).  Reusable containers are not allowed inside the Center.  As a reminder, all food and beverage should be enjoyed outside Muriel Kauffman Theatre and Helzberg Hall.